Tech Mahindra has an urgent opening for Customer Support Executives across multiple locations in India. This is a great opportunity for freshers looking to start their career in the BPO field. Tech Mahindra, a leading Indian IT and consulting services company, is hiring for the role of Service Executive with 500 openings available, along with competitive perks and employment benefits.
Job Details
| Field | Details |
|---|---|
| Company Name | Tech Mahindra |
| Job Role | Voice and Chat Support |
| Location | Multiple Locations Across India |
| Experience | Freshers (0–5 Years) |
| Education | Any Graduate |
| Salary | ₹2,50,000 – ₹3,50,000 P.A. |
| Number of Openings | 500 |
| Work Mode | Work From Office |
| Process Type | Blended Process (Chat / Email / Voice) |
| Last Date to Apply | ASAP |
Key Responsibilities
- Respond to customer queries via calls and emails
- Troubleshoot and resolve technical issues
- Maintain proper documentation of incidents
- Ensure customer satisfaction with prompt service
- Handle Service Desk operations
- Manage a blended process across Chat, Email, and Voice
- Perform hardware and network troubleshooting (LAN, printers, devices)
- Carry out remote troubleshooting (desktop, laptop, mobile, printers)
- Handle antivirus, patch management, and SCCM basics
- Support voice/email/chat interactions with excellent communication skills
- Apply working knowledge of ITIL processes
About the Role
This is a domestic, work-from-office role suited to freshers and experienced candidates alike who have strong communication skills. Candidates will work in a blended support process, handling customer interactions across chat, email, and voice channels, along with basic IT support tasks like hardware/network troubleshooting and remote assistance.
Eligibility Criteria
- Graduate or undergraduate degree
- Freshers and experienced candidates with excellent communication skills can apply
- Background in customer success, service & operations, customer support, customer relationship (chat), or customer retention is relevant
- Domestic process experience is a plus
Interview Process
- HR Interview
- Voice and Accent (V&A) Assessment
- Ops Interview
Perks and Benefits
- One-way cab facility (for addresses within designated boundaries)
- Quick onboarding process
- Competitive benefits package
About the Company
Tech Mahindra is an Indian multinational company offering information technology, business process outsourcing (BPO), and consulting solutions. Headquartered in Pune, India, the company employs over 131,500 professionals worldwide and is recognized as a leading player in India’s IT and consulting industry.
How to Apply
Eligible candidates can apply for this drive online through the link below. All interview details will be shared via email.
Apply Link: https://www.naukri.com/tech-mahindra-jobs?k=tech%20mahindra&experience=0